As part of the Project Management Track, students will be introduced to 15 tools used by project managers to define problems, collect data, determine causes of the problem, generate ideas, and take action. Tools the students will learn include Ishikawa's cause-and-effect diagram, the 5 whys method, drill down techniques, Pareto charts, overcoming mental blocks, brainstorming, SCAMPER, multi-voting, mind mapping, flow charting, quality circles, sequential questioning, paired comparisons, and action planning.
Semester Offered
As demand warrants